The relational governance antecedents and loyalty consequence of service quality in crowdsourcing: The moderating role of crowdsourcing experience.
Shiqian GuanWenbo GuoShan LiuQing ZhuPublished in: Telematics Informatics (2020)
Keyphrases
- service quality
- customer satisfaction
- technology acceptance
- information systems
- service providers
- online shopping
- quality of service
- user satisfaction
- competitive advantage
- electronic commerce
- amazon mechanical turk
- information technology
- relational databases
- call center
- competitive environment
- job satisfaction
- real time
- customer loyalty
- incident management
- relational data
- decision making
- user acceptance
- internet shopping