The Influence of Internet-Enabled Technologies on Customer Agility: A Strategic-Cognitive Perspective.
Andrei Paul GurcaM. N. RavishankarPublished in: ICIS (2012)
Keyphrases
- internet enabled
- individual differences
- decision making
- electronic commerce
- competitive environment
- internet technology
- competitive advantage
- information processing
- case study
- cognitive science
- social influence
- business process
- individual level
- data mining
- qualitative and quantitative
- database
- customer satisfaction
- customer service