To Be Human-like or Machine-like? An Empirical Research on User Trust in AI Applications in Service Industry.

Aihua Zhang Qiqi Yang

Published in: ICARA (2022)

Keyphrases

end users
user requests
user interface
management system
online services
information technology
human behavior
recommendation systems
personalized services
physical location
social awareness
mobile devices
relevance feedback
multiagent systems
individual user
security services