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Helpfulness of user-generated reviews as a function of review sentiment, product type and information quality.
Alton Y. K. Chua
Snehasish Banerjee
Published in:
Comput. Hum. Behav. (2016)
Keyphrases
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user generated reviews
user generated
information quality
product reviews
sentiment analysis
service quality
social media
user satisfaction
website
online reviews
factors affecting
web content
user generated content
knowledge transfer
customer satisfaction
user interests
training data
information systems