Markov chain models of a telephone call center with call blending.
Alexandre DeslauriersPierre L'EcuyerJuta PichitlamkenArmann IngolfssonAthanassios N. AvramidisPublished in: Comput. Oper. Res. (2007)
Keyphrases
- markov chain
- call center
- monte carlo simulation
- transition probabilities
- transition matrix
- steady state
- random walk
- monte carlo
- stationary distribution
- finite state
- state space
- monte carlo method
- markov process
- markov chain monte carlo
- gibbs sampler
- markov model
- service level
- mathematical models
- queue length
- real time
- data mining
- arrival rate
- genetic algorithm
- search algorithm
- service quality
- maximum entropy
- parameter estimation