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Service quality driven approach for innovative retail service system design and evaluation: A case study.
Ching-Hung Lee
Xuejiao Zhao
Yu-Chi Lee
Published in:
Comput. Ind. Eng. (2019)
Keyphrases
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service quality
customer satisfaction
service providers
electronic commerce
information systems
online shopping
case study
user satisfaction
quality of service
competitive advantage
product design
job satisfaction
information quality
incident management