Carrier and Customer Management of Fast Packet Services and ATM.
Salil BanerjeeFred F. KlapprothPublished in: NOMS (1994)
Keyphrases
- customer support
- customer service
- telecommunications networks
- service delivery
- service management
- service platform
- customer relationship management
- configuration management
- web services
- service oriented
- business continuity
- service providers
- management system
- seamless integration
- customer behavior
- context aware
- mission critical
- customer satisfaction
- information management
- customer data
- electronic commerce
- public services
- directory service
- service composition
- end to end
- information services
- information systems
- service requirements
- potential customers
- knowledge management
- enterprise data
- service discovery
- virtual enterprise
- reference architecture
- internet protocol
- data management
- service quality
- virtual organization
- federal agencies
- content management