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Process Mining for Advanced Service Analytics - From Process Efficiency to Customer Encounter and Experience.
Sandra Zilker
Emanuel Marx
Matthias Stierle
Martin Matzner
Published in:
HICSS (2022)
Keyphrases
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process mining
process model
event logs
business process
electronic commerce
databases
artificial intelligence
business processes
case study
customer service
data management
service providers
data analysis
petri net
website
learning analytics
customer satisfaction
service times
information retrieval