Positivity Bias in Customer Satisfaction Ratings.

Kunwoo Park Meeyoung Cha Eunhee Rhim

Published in: CoRR (2018)

Keyphrases

customer satisfaction
service quality
online shopping
collaborative filtering
customer service
marketing strategies
customer retention
core competence
user satisfaction
user preferences
internet banking
customer reviews
product design
information quality
databases
customer support
website
search engine