Customer-oriented innovation of engineering tools - a holistic methodology to close the gap to customer productivity.
Kristian DencovskiThomas WagnerPublished in: ETFA (2008)
Keyphrases
- quality function deployment
- customer service
- artificial intelligence
- electronic commerce
- customer satisfaction
- customer relationship management
- customer behavior
- computer science
- customer knowledge
- retail banking
- purchase behavior
- potential customers
- software engineering
- technology transfer
- software developers
- information technology
- information systems
- search engine