Nine Practices for Best-in-Class BPO Performance.

Mary C. Lacity Leslie P. Willcocks

Published in: MIS Q. Executive (2014)

Keyphrases

information retrieval
relational databases
neural network
social capital
business process
data mining
website
image sequences
feature extraction
data structure
expert systems
information technology
artificial intelligence
business processes
class labels
multi class classification
class specific
real time