An Empirical Study to Assess the Use of a New Web-Based Customer Services System.
Niklas JohanssonUlrika MollstedtPublished in: AMCIS (2004)
Keyphrases
- customer service
- web services
- electronic commerce
- service requirements
- customer data
- service providers
- web based systems
- ubiquitous computing
- customer support
- web enabled
- information resources
- service discovery
- multimedia
- customer behavior
- web environment
- service oriented
- user centric
- customer satisfaction
- service composition
- web technologies
- semantic web technologies
- information services
- context aware
- customer requirements
- end users
- metadata
- market segments