Supporting empathy in business process simulation with scenarios.
Anna SalmiJuha KronqvistPäivi Pöyry-LassilaPublished in: MindTrek (2010)
Keyphrases
- business process
- business processes
- process model
- business process models
- business process management
- ws bpel
- workflow model
- web services
- process mining
- case study
- business process modeling
- business rules
- service oriented architecture
- service oriented
- workflow management systems
- information management
- cost effective
- event logs
- software engineering
- real world