Customer reviews sentiment-based analysis and clustering for market-oriented tourism services and products development or positioning.
Sandra JardimCarlos MoraPublished in: CENTERIS/ProjMAN/HCist (2021)
Keyphrases
- customer reviews
- opinion mining
- online product reviews
- business opportunities
- tourism industry
- clustering method
- positive and negative
- cross domain
- sentiment classification
- k means
- customer satisfaction
- positive or negative
- product features
- end users
- sentiment analysis
- product reviews
- clustering algorithm
- information retrieval