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A Customer Experience Mapping Model for Business Case Description of Innovation and Value Co-creation.
Masaaki Kunigami
Takamasa Kikuchi
Hiroshi Takahashi
Takao Terano
Published in:
KES-AMSTA (2021)
Keyphrases
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high level
probabilistic model
formal model
neural network
real world
electronic commerce
computational model
experimental data
decision making
business process
artificial neural networks
parameter estimation
statistical model
conceptual framework
customer satisfaction