The impact of the quality of the service from IS/IT departments on the improvement of operational performance: the point of view of users of technological innovations.
Ricardo SantaMario FerrerLiliyana Makarova JørsfeldtAnnibal ScavardaPublished in: Int. J. Bus. Inf. Syst. (2018)
Keyphrases
- technological innovations
- service quality
- user satisfaction
- mobile services
- end users
- quality improvement
- high quality
- context aware services
- rapidly in recent years
- user interaction
- service providers
- web services
- service oriented
- context aware
- value added services
- individual user
- service composition
- physical location
- user requests
- web environment
- factors affecting
- service discovery
- real world
- user interface
- decision making
- information systems
- artificial intelligence