Customer Complaints Response Priority Recommendation Engine: A HYBRID NLP Model.

Alaa Marshan Nikhil Joshi Athina Ioannou Konstantina Spanaki

Published in: AMCIS (2023)

Keyphrases

prior knowledge
neural network
probabilistic model
computational model
theoretical framework
learning algorithm
high level
mathematical model
statistical model
experimental data
formal model
machine learning
objective function
em algorithm
prediction model