User Satisfaction with Computer-Based Test (CBT): The Mediating Role of CBT Centre Service Satisfaction.
Hassan BelloNor Athiyah AbdullahPublished in: IxD&A (2022)
Keyphrases
- user satisfaction
- service quality
- structural equation modeling
- kolmogorov smirnov
- customer satisfaction
- information systems
- computer based training
- online shopping
- business objects
- perceived quality
- web services
- service providers
- perceived usefulness
- post hoc analysis
- objective measures
- online stores
- information quality
- job satisfaction
- hypothesis testing
- statistical significance