Service quality from the other side: Information systems management at Duquesne Light.
Pratyush BharatiDaniel BergPublished in: Int. J. Inf. Manag. (2005)
Keyphrases
- service quality
- information systems
- quality management
- user satisfaction
- information quality
- customer satisfaction
- service providers
- competitive environment
- online shopping
- electronic commerce
- business management
- project management
- quality of service
- knowledge management
- information technology
- call center
- job satisfaction
- enterprise wide
- competitive advantage
- management information systems
- systems development
- decision making
- virtual organisations
- incident management
- real time
- customer support
- technology acceptance
- data mining