Improving Software Maintenance Ticket Resolution Using Process Mining (Extended Abstract).
Monika GuptaPublished in: BPM (PhD/Demos) (2020)
Keyphrases
- extended abstract
- software maintenance
- process mining
- process model
- event logs
- software engineering
- reverse engineering
- business processes
- business process
- maintenance activities
- software engineers
- open source projects
- software development and maintenance
- software systems
- software evolution
- source code
- object oriented systems
- program comprehension
- formal concept analysis
- software development
- program understanding
- machine learning
- software life cycle
- case study