Co-Designing an AI Chatbot to Improve Patient Experience in the Hospital: A human-centered design case study of a collaboration between a hospital, a university, and ChatGPT.
Xin WangSamer M. AbubakerGrace T. BabalolaStephanie Tulk JessoPublished in: CHI Extended Abstracts (2024)
Keyphrases
- case study
- centered design
- emergency department
- patient records
- health care
- hospital information systems
- electronic health records
- medical doctors
- vital signs
- clinical information
- patient care
- medical practice
- operating room
- artificial intelligence
- intensive care unit
- intensive care
- clinical data
- patient groups
- semi structured interviews
- healthcare professionals
- healthcare delivery
- monitoring system
- knowledge management
- medical center
- intensive care units
- information systems
- home care
- patient data
- heart rate
- medical records
- care delivery