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Using the End-User Computing Satisfaction (EUCS) Instrument to Measure Satisfaction with a Web Site.
Sue Abdinnour-Helm
Barbara S. Chaparro
Steven M. Farmer
Published in:
Decis. Sci. (2005)
Keyphrases
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end user computing
website
user satisfaction
customer satisfaction
similarity measure
information technology
service quality
information retrieval
databases
search engine
information systems
web pages
database systems
web users
management information systems