The Business of Being a User: The Role of the Reference Actor in Shaping Packaged Enterprise System Acquisition and Development.
Neil PollockSampsa HyysaloPublished in: MIS Q. (2014)
Keyphrases
- knowledge management
- business applications
- business management
- business processes
- competitive advantage
- small and medium sized
- business world
- information systems
- business objectives
- business models
- business environment
- strategic alignment
- user interface
- financial services
- case study
- systems development
- relevance feedback
- user interaction
- business process reengineering
- electronic commerce
- electronic business
- enterprise architecture
- change management
- business information
- support systems
- business strategy
- business organizations
- systems analysts
- business process
- user profiles
- software engineering
- end users
- recommender systems
- information technology
- online services
- search engine
- knowledge management systems
- web technologies
- collaborative filtering
- construction industry
- decision making
- technical infrastructure
- enterprise application integration