Personal Information Breach as a Service Failure: Examining Relationships among Recovery Efforts, Justice, and Customer Responses.
Haejung YunChoong C. LeeWilliam J. KettingerPublished in: ICIS (2012)
Keyphrases
- personal information
- failure recovery
- private information
- personal data
- privacy issues
- customer service
- third party
- customer satisfaction
- privacy aware
- service requirements
- differential privacy
- privacy concerns
- service times
- social networking
- service providers
- service quality
- call center
- search tools
- web services
- preserving privacy
- user centric
- information sharing
- identity theft
- social network services
- privacy enhancing
- steady state
- privacy preserving
- identity management
- privacy protection
- social network analysis
- collaborative filtering
- end users
- information systems