Customer Satisfaction Evaluation Model of E-commerce Website based on Tensor Analysis.
Weiming YiPeiwu DongJing WangPublished in: ICEME (2017)
Keyphrases
- evaluation model
- customer satisfaction
- tensor analysis
- website
- internet banking
- customer loyalty
- high order
- service quality
- website design
- gender recognition
- anomaly detection
- electronic commerce
- marketing strategies
- evaluation method
- online shopping
- artificial immune network
- principal component analysis
- statistical learning
- potential customers
- user satisfaction
- online stores
- tensor decomposition
- fuzzy analytic hierarchy process
- factor analysis
- singular value decomposition
- analytic hierarchy process
- subspace learning
- bp neural network
- web pages
- higher order