Design and Competitive Advantage in Technology-Driven Sectors: The Role of Usability and Aesthetics in Dutch IT Companies.
Gerda GemserDany JacobsR. Ten CatePublished in: Technol. Anal. Strateg. Manag. (2006)
Keyphrases
- competitive advantage
- strategic alignment
- case study
- knowledge management
- business environment
- strategic advantage
- user experience
- interaction design
- business processes
- financial services
- user centered
- business information
- business world
- customer relationship management
- competitive environment
- conceptual framework
- design process
- design tools
- technological innovation
- erp systems
- query language
- information systems