The critical success factors of business process management.
Peter TrkmanPublished in: Int. J. Inf. Manag. (2010)
Keyphrases
- critical success factors
- business process management
- business processes
- business process
- information systems development
- information systems
- service oriented
- m learning
- customer relationship management
- enterprise architecture
- systems development
- artificial intelligence
- web services
- emergency management
- alternative methods
- decision makers
- user interface
- database
- decision making
- decision support system
- learning environment