Towards e-Government: End-User Satisfaction with IT Implementation at Royal Malaysian Customs.
Abbul Hamid Abu BakarSiong Choy ChongBinshan LinNajmi Mohd RadziPublished in: Int. J. Inf. Technol. Decis. Mak. (2014)
Keyphrases
- e government
- user satisfaction
- public sector
- electronic government
- secure information sharing
- government services
- government agencies
- user friendliness
- public administration
- developing countries
- digital government
- service quality
- technology acceptance
- information systems
- government organizations
- knowledge management
- service delivery
- structural equation modeling
- database
- information quality
- federal government
- information sharing
- public services
- inter organizational
- customer satisfaction
- governmental organizations
- business process change
- case study
- current practices
- government websites
- united nations