Redefining user support: shifting paradigms instead of blame.

John R. Cordani Kirk P. Nagel

Published in: SIGUCCS (1995)

Keyphrases

user preferences
recommender systems
collaborative filtering
user feedback
support systems
end users
user interface
expert systems
relevance feedback
relational databases
database
multi agent
web pages
artificial intelligence
information retrieval
machine learning
neural network
databases
real time