Intelligent Customer Service System Based on Speech Emotion Recognition.

Zhiguo Zheng Jie Chen Shuaijie Li Jiapeng Sun Yihan Xie Lijuan Liang

Published in: EITCE (2023)

Keyphrases

customer service
speech emotion recognition
customer satisfaction
customer behavior
intelligent systems
inventory control
governmental organizations
multi agent
web services
reinforcement learning
customer support