Multi-server retrial queue with negative customers and disasters.

Published in: Queueing Syst. Theory Appl. (2007)

Keyphrases

retrial queue
single server
queue size
special case
positive and negative
markov chain

queueing networks
parallel machines
queue length
service times
steady state
emergency response

hurricane katrina
emergency management
reinforcement learning
customer service
simulated annealing

disaster management
customer satisfaction
customer relationship management
decision makers
information technology