Multi-server retrial queue with negative customers and disasters.
Yang Woo ShinPublished in: Queueing Syst. Theory Appl. (2007)
Keyphrases
- retrial queue
- single server
- queue size
- special case
- positive and negative
- markov chain
- queueing networks
- parallel machines
- queue length
- service times
- steady state
- emergency response
- hurricane katrina
- emergency management
- reinforcement learning
- customer service
- simulated annealing
- disaster management
- customer satisfaction
- customer relationship management
- decision makers
- information technology