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The Effect of First Impressions of an E-Commerce Chatbot's Personality and Abilities on Expectations for the User Experience.
Sasha Volodin
Sara Moussawi
Published in:
SIGMIS-CPR (2020)
Keyphrases
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user experience
user interaction
user behavior
end users
user studies
user interface
mobile applications
user engagement
information access
electronic commerce
mobile services
m learning
interface design
emerging technologies
web search