Business Process Modelling as a synchronisation tool: improving client-provider communication in a context of service outsourcing.
Teresa Sanchez ChaparroAlfonso Duran HerasVíctor Gomez FriasPublished in: Int. J. Inf. Technol. Manag. (2009)
Keyphrases
- business process
- business processes
- service providers
- web services
- service oriented architecture
- service level agreements
- business process modeling
- ws bpel
- virtual organization
- business rules
- case study
- process model
- service oriented
- client server architecture
- workflow model
- client server
- workflow engine
- process mining
- business process management
- process management
- messages exchanged
- workflow technology
- event logs
- process execution
- business process models
- information technology
- workflow management systems
- competitive market
- user interface
- decision makers
- service discovery
- quality of service
- private cloud
- conceptual model