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Using Metamodeling to Represent Lean Six Sigma for IT Service Improvement.

Miles HerreraJos van Hillegersberg
Published in: CBI (1) (2019)
Keyphrases
  • customer satisfaction
  • service providers
  • service oriented
  • data sets
  • service quality
  • significant improvement
  • special case
  • heavy traffic
  • web services
  • management system
  • single server