Collaborative Multimedia Middleware Architecture and Advanced Internet Call Center.
Doo-Hyun KimSeung-Min ParkJi-Yong KimDong-Myung SulKyung-Hee LeePublished in: ICOIN (2001)
Keyphrases
- call center
- multimedia
- middleware architecture
- digital media
- service level
- service quality
- arrival rate
- mobile agents
- voice and data services
- multimedia information
- queue length
- heavy traffic
- asymptotically optimal
- cloud computing
- real time
- multimedia content
- multimedia data
- data analysis
- service systems
- steady state
- customer support
- e learning
- neural network