Agent Productivity Modeling in a Call Center Domain Using Attentive Convolutional Neural Networks.
Abdelrahman AhmedSergio ToralKhaled ShaalanYasser HifnyPublished in: Sensors (2020)
Keyphrases
- call center
- convolutional neural networks
- agent technology
- intelligent agents
- multi agent systems
- software development
- multi agent
- query processing
- multiagent systems
- information retrieval
- cooperative
- computational intelligence
- database
- mobile agents
- software agents
- service quality
- objective function
- service level
- arrival rate
- asymptotically optimal
- neural network