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Enhancing cross-border mobility by adopting a user journey approach for digital public services.

Nathan Da Silva CarvalhoNikos VasilakisLucy TemplePetros ChristopoulosIpek KoeysurenbarsMichaela PfeifferMatiss Veigurs
Published in: DG.O (2023)
Keyphrases
  • cross border
  • public services
  • government services
  • e government
  • public administration
  • user interface
  • end users
  • mobile agents
  • user experience
  • digital content
  • application development