Evaluating e-government in Malaysia: an Importance-Performance grid Analysis (IPA) of citizens and service providers.
Meng Seng WongGeorge PhilipColm FearonPublished in: Int. J. Electron. Bus. (2009)
Keyphrases
- e government
- service providers
- service provision
- government services
- public sector
- electronic government
- digital government
- public administration
- government agencies
- developing countries
- service delivery
- public services
- federal government
- government organizations
- government websites
- governmental organizations
- data mining
- information sharing
- cloud computing
- data analysis
- service offerings
- service quality
- electronic commerce
- knowledge management
- web services
- government information
- information systems
- databases