Service failure and consumer switching behaviors: Evidence from the insurance industry.
Wen-Bao LinPublished in: Expert Syst. Appl. (2010)
Keyphrases
- competitive market
- online stores
- failure recovery
- service providers
- electronic commerce
- service composition
- management system
- evidential reasoning
- world wide
- service discovery
- service quality
- failure prediction
- point of sale
- service oriented
- web services
- case study
- root cause
- telecommunications industry
- product information
- heavy traffic
- single server
- semantic web services
- service oriented architecture
- human behavior
- information services
- wireless networks