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Monitoring negative sentiment scores and time between customer complaints via one-sided distribution-free EWMA schemes.

Texian ZhangZhen HeAmitava Mukherjee
Published in: Comput. Ind. Eng. (2023)
Keyphrases
  • distribution free
  • positive and negative
  • normal distribution
  • large deviations
  • vc dimension
  • call center
  • sample complexity
  • optimal solution
  • probability distribution
  • standard deviation