Etiquette, Empathy and Trust in Communities of Practice: Stepping-Stones to Social Capital.

Jennifer Preece

Published in: J. Univers. Comput. Sci. (2004)

Keyphrases

social capital
human capital
critical mass
anecdotal evidence
information flow
knowledge sharing
website design
information and communication technologies
stepping stones
public sector
social support
inter organizational
sound theoretical
real world
virtual communities
socio cultural