Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms.
Xusen ChengXiaoping ZhangJason CohenJian MouPublished in: Inf. Process. Manag. (2022)
Keyphrases
- human intelligence
- cognitive scientists
- theoretical and practical implications
- human beings
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- artificial intelligence
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- independent variables
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- multi agent systems