The e-Government evaluation challenge: A South African Batho Pele-aligned service quality approach.
Godwin KaisaraShaun PatherPublished in: Gov. Inf. Q. (2011)
Keyphrases
- e government
- service quality
- south african
- public sector
- electronic government
- customer satisfaction
- south africa
- government services
- digital government
- public administration
- government agencies
- user satisfaction
- service providers
- developing countries
- service delivery
- quality of service
- electronic commerce
- knowledge management
- technology acceptance
- information systems
- online shopping
- information sharing
- call center
- public services
- job satisfaction
- united nations
- information technology
- case study