Understanding Citizens' Channel Choice of Public Service Delivery: An Agent-Based Simulation Approach.
Shuang ChangManabu IchikawaHiroshi DeguchiPublished in: WCSS (2012)
Keyphrases
- service delivery
- public services
- e government
- cross channel
- public participation
- public administration
- government services
- end to end
- government information
- life cycle
- public organizations
- service provision
- government agencies
- service management
- public sector
- online services
- web services
- e learning
- databases
- mobile technologies
- policy makers
- digital government
- information exchange
- service oriented
- public opinion
- decision making
- federal agencies