Towards an e-Service Knowledge System for Improving the Quality and Adoption of e-Services.
Bostjan SumakGregor PolancicMarjan HerickoPublished in: Bled eConference (2009)
Keyphrases
- service quality
- service providers
- service oriented
- web services
- service discovery
- service composition
- service oriented architecture
- health care services
- domain knowledge
- information services
- information systems
- network services
- service management
- health care
- knowledge base
- web service composition
- knowledge management
- service platform
- service delivery
- knowledge representation
- electronic business
- configuration management
- success factors
- exchange information
- customer service
- mobile services
- ubiquitous computing
- information resources
- grid environment
- online services
- expert systems
- mobile devices
- value added services
- user satisfaction
- service provisioning
- end users