Exploring the Dimensions of Electronic Government Service Quality.
Tasira Al BalushiSaqib AliPublished in: SEKE (2016)
Keyphrases
- service quality
- electronic government
- e government
- customer satisfaction
- public sector
- service providers
- north america
- digital government
- electronic commerce
- government organizations
- user satisfaction
- information and communication technologies
- quality of service
- information systems
- information quality
- public administration
- competitive advantage
- incident management
- call center
- online shopping
- competitive environment
- real time
- job satisfaction
- information sharing
- developing countries
- technology acceptance
- business processes
- artificial intelligence