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Management of Service Innovation Projects: A Case Study from a German Financial Services Provider.
Bernhard Schindlholzer
Falk Uebernickel
Walter Brenner
Published in:
ISSS/BPSC (2010)
Keyphrases
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financial services
case study
service providers
management system
project management
knowledge management
risk management
web services
commercial banks
service quality
software development
data management
competitive advantage
policy makers
response time
information systems
virtual organization
decision making