CRM + e-Benefit: an eGovernment Tax-System Initiative.
Mauricio Minuto EspilLuis LandoniSantiago MontoyaEduardo FinnDaniel Minuto EspilPublished in: EGOV (Workshops and Posters) (2005)
Keyphrases
- e government
- intellectual property
- service delivery
- electronic government
- human centric
- public sector
- developing countries
- public administration
- government services
- digital government
- strategic planning
- government agencies
- information sharing
- data mining applications
- inter organizational
- customer relationship management
- technology transfer
- government organizations
- national level
- data mining
- public services
- life cycle
- mobile devices
- case study
- end to end
- databases
- development of information technology