Customer Information Quality and Knowledge Management: A Case Study Using Knowledge Cockpit.
Jessica HuKuan-Tsae HuangKazashi KuseGeng-Wen SuKo-Yang WangPublished in: J. Knowl. Manag. (1997)
Keyphrases
- knowledge management
- case study
- information quality
- information systems
- knowledge sharing
- knowledge engineering
- customer satisfaction
- knowledge resources
- knowledge reuse
- knowledge management systems
- tacit knowledge
- knowledge transfer
- knowledge acquisition
- domain knowledge
- organizational learning
- prior knowledge
- competitive advantage
- software engineering
- explicit knowledge
- knowledge base
- feature selection