Investigating chatbot users' e-satisfaction and patronage intention through social presence and flow: Indian online travel agencies (OTAs).
Nisha Pradeepa S. P.Asokk D.Prasanna S.Ansari Sarwar AlamPublished in: J. Syst. Inf. Technol. (2024)
Keyphrases
- online discussion forums
- social presence
- online learning
- user satisfaction
- discussion forums
- instant messaging
- recommender systems
- online communities
- student satisfaction
- information sharing
- communication tools
- online forums
- computer conferencing
- user experience
- social interaction
- social networking sites
- cooperative
- virtual communities
- online discussion
- computer mediated communication
- social media
- collaborative learning
- active learning
- social learning
- distance learning